Cancellation Policy

When you make an appointment, that time slot is reserved just for you, and your counsellor/therapist will prepare for your session together. You will generally be sent a confirmation email and seven days prior to your appointment you will also be sent an SMS reminder.

(If you have a regular ‘recurring’ session booked in our diary, you will get an SMS for every appointment, but not an email.)

If you are unable to keep the appointment please call or send an SMS your individual counsellor/therapist as soon as you can.

Sara          0481 088 537

Nerida     0408 024 308          

Marie        0418 253 550

With enough time, we are able to offer the time slot to someone else.

If you are not able to give at minimum of a full ‘business day’ notice of an appointment cancellation full fees will apply (Business hours are 8-5pm Monday to Friday)


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