Cancellation Policy

When you make an appointment, that time slot is reserved for you. You will generally be sent a confirmation email and two or three days prior to your appointment you will also be sent an SMS reminder.

(If you have a regular ‘recurring’ session booked in our diary, you will get an SMS for every appointment, but not an email.)

If you are unable to keep the appointment please call or send an SMS as soon as you can on 02 8581 4709 so that appointment time can then be offered to someone else.

If you are not able to give at minimum of a full business day notice of an appointment cancellation you will be asked to pay a late cancellation fee of $90

No-Shows or very late cancellations with less than 4 business hours notice from your booked appointment time, will be a fee of $140

(Business hours are 8-5pm Monday to Friday)


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